The Order ECO/734/2004, of 11 March, on customer care departments and services and the customer ombudsman of financial institutions, regulates the requirements and procedures to be fulfilled by customer care departments and services. This order is mandatory, in the broadest sense, for all financial institutions, and in particular for the Companies of (second appraisal additional provision of the Order).
Euroval considers it essential that its clients perceive the quality of its services, as this has always been one of its main strategic factors. This conviction led us to the implementation of a quality assurance policy, developing a program that meets the requirements of the UNE-EN-ISO 9001:2015An essential part of this Quality Policy is the Customer Service.
All complaints and claims received will be answered in writing within a period not exceeding two (2) months, so if after that time your case has not been resolved, or you are not satisfied with the final decision communicated, you may then file a complaint with the Market Conduct and Complaints Department of the Bank of Spain, through the Virtual Office